SHIPPING AND RETURNS
Merit will arrange the shipping of orders via one of our preferred carriers. All charges are PROFORMA and will be included on the final balance due notice.
If the customer chooses to manage their own freight and delivery, Merit must be notified of the specific details of the movement. The fee to move the product from a manufacturer to a terminal for "customer's own" pick-up will be added to the balance due. All product is moved through a Bill of Lading (BOL). The location of the pick-up by the client or the client's agent may trigger sales tax responsibility at that location.
Ownership of the product transfers to the customer (owner) upon the freight carrier taking possession of the order for transport. Therefore, responsibility for damage occurring in-transit is the owner’s and all claims for freight damage must be made within 72 hours of receipt.
If customer selects their own freight carrier, freight claims must be filed directly with the selected carrier. Merit is not responsible for a customer’s own or third party freight damage and claim.